Job Title: Reservations / Front Desk Officer Location: Abuja (FCT)

Job Title: Reservations / Front Desk Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are currently seeking a dedicated and experienced Hotel Reservations/Front Desk Officer to join our esteemed team. The ideal candidate should possess a minimum of 3 years of relevant experience in the hotel and hospitality industry, along with the necessary educational qualifications.
• This opportunity provides an exciting chance to contribute to a dynamic organization that values excellence, teamwork, and exceptional customer service.

Responsibilities

• Handle hotel reservations, ensuring accuracy and efficiency in the booking process.
• Greet guests with a warm and friendly demeanor upon arrival and provide them with necessary information about hotel facilities, services, and local attractions.
• Check guests in and out of the hotel, ensuring all required documentation is completed accurately.
• Respond to guest inquiries and provide assistance in a prompt and professional manner.
• Handle guest complaints or concerns, resolving issues to ensure guest satisfaction.
• Maintain an organized and efficient front desk area, ensuring it is presentable at all times.
• Handle cash and credit card transactions, following established procedures and maintaining accuracy in financial transactions.
• Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.
• Maintain knowledge of hotel policies, procedures, and special events to provide accurate information to guests.
• Assist with administrative tasks, such as answering phone calls, responding to emails, and maintaining guest records.

Requirements

• Interested candidates should possess an OND, HND, or B.Sc Degree
• Minimum of 3 years of experience as a Hotel Reservations and Front Desk Officer or a similar role in the hotel and hospitality industry.
• Relevant educational qualifications in the hotel and hospitality industry are preferred.
• Excellent customer service and communication skills.
• Strong computer skills, including proficiency in hotel management software and Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Professional appearance and demeanor, with a friendly and approachable personality.
• Knowledge of reservation and front desk procedures in the hotel industry.
• Flexibility to work on rotating shifts, including weekends and public holidays.
• Female candidates are preferred for this position.

Application Closing Date
15th April, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: recruitment.office@dreamcityproperty.com using the Job Position and Job Location as the subject of the email.

Note: Only shortlisted candidates will be contacted for further selection processes.