Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Job Description
- We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer.
- The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to ensure our customers' needs are met promptly and effectively.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about products/services, pricing, and availability.
- Assist customers in placing orders, processing returns, and resolving any issues or complaints efficiently.
- Collaborate with other team members to ensure seamless communication and coordination in addressing customer needs.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor for resolution.
- Proactively identify opportunities to enhance the customer experience and contribute to the continuous improvement of our processes.
Qualifications
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in using CRM software, especially Zendesk and other relevant computer applications.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong attention to detail and accuracy.
- A positive attitude and a passion for delivering exceptional customer service.
Salary Range
N100,000 - N150,000 / month.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: join@wevesti.com using the Job Title as the subject of the mail.