Job Title: Sales / Customer Service Representative
Location: Ilupeju, Lagos
Employment Type: Full-time
Work hours: Mondays - Fridays (8am - 5pm)
Availability to start: As soon as possible
Responsibilities
Includes but not be limited to:
- Present, promote and sell products/services to existing and prospective customers using solid negotiations skills
- Establish, develop and maintain positive business and customer relationships
- Respond to incoming calls by providing customers with answers, making offerings and pitching the business products
- Participate in upselling, cross selling, suggestive selling, bundling etc
- Source for new business leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule time.
- Coordinate sales effort with team members, departments, to drive business growth and increase customer base
- Submitting and processing orders to ensure customers receive the products or services they request on time.
- Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
- Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
- Keep abreast of best practices, industry events and promotional trends.
Requirements
- Bachelor's degree
- 3 years minimum Experience in sales/ customer relations or any other relevant role
- Strong written and verbal communication skills
- Excellent problem-solving skill
- Detail-oriented
- Demonstrate ability to increase customer retention and satisfaction
- Strong interpersonal and customer relation skills
- Ability to use CRM tools to manage account and maintain customer relationship
- Ability to work effectively with minimal supervision
- Strong organizational skills
- Proficiency in all Microsoft applications.
- Excellent time management, project organization, and follow-through skills.
- Positive attitude focused on customer satisfaction.
Salary
N150,000 - N200,000 Monthly.
Application Closing Date
28th March, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@worqulture.com using the Job Title as the subject of the email.