We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- The Customer Service Representative is dedicated to ensuring complete customer satisfaction through their experience with Bankyloolas products and services.
- This role focuses on building robust client relationships, offering continuous support, and proactively working with the online order takers and the digital marketing team to maintain customer satisfaction and retention.
- This comprehensive framework empowers the Customer Success Officer at Bankyloolas to effectively drive customer satisfaction, retention, and growth.
Job Description
- Develop and maintain customer relationships by understanding their needs and ensuring they derive maximum value from our products.
- Conduct regular surveys and feedback with customers, addressing their concerns and providing solutions promptly.
- Cold calling new and existing customers, ensuring they are familiar with our products and services.
- Collaborate with the online order takers and the digital marketing officer to improve overall service delivery.
- Manage customer data, profile update, and growth opportunities to drive profitable engagement.
- Collate and curate a birthday and anniversary promo for customers using the database.
- Prepare and present regular reports on customer success metrics to management.
- Act as a customer advocate, providing feedback to the product development team to improve customer experience and overall satisfaction.
Qualifications
- Interested candidates should possess a Bachelor's Degree with 2 years work experience.
Salary
N70,000 - N100,000 monthly.
Application Closing Date
31st August, 2025.
Method of Application
Interested and qualified candidates should send their CV to: hrbankyloolas@gmail.com using the Job Title as the subject of the mail.