Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage incoming calls and customer service inquiries
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Qualifications
- Minimum of one year of experience
- OND
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
Salary
N120,000 per month.
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: fope.arogundade@mactay.com using the job title as the subject of the mail.