Job Title: Customer Service Representative
Location: Kosofe, Lagos
Employment Type: Full-time
Job Summary
- As a Customer Service Representative, you will play a crucial role in ensuring that our customers have a positive experience with our products and services.
- You will be responsible for addressing customers' inquiries and resolving any issues that may arise.
- Your excellent communication and interpersonal skills will be essential in building strong relationships with our customers and maintaining their trust in our brand.
Responsibilities
- Assist customers in person, over the phone, and through email with inquiries, orders, and product information.
- Provide accurate and timely information regarding product availability, pricing, and delivery options.
- Process customer orders and ensure accurate entry of information into the system.
- Resolve customers' complaints and concerns in a professional and timely manner.
- Maintain a thorough knowledge of our product offerings to effectively assist customers with their purchasing decisions.
- Collaborate with other departments, such as the sales and logistics teams, to ensure seamless order fulfillment.
- Proactively contact customers to provide order updates and address any additional needs or concerns they may have.
Requirements
- Previous experience in a customer service role, preferably in the apparel and fashion industry.
- Excellent communication skills, both verbal and written, with a strong command of English.
- Ability to empathize with customers and provide outstanding service, even in challenging situations.
- Proficiency in using computer systems and software, such as Microsoft Office and customer relationship management (CRM) tools.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Ability to work collaboratively in a team environment.
- Flexibility to adapt to changing priorities and meet tight deadlines.
Salary
N40,000 - N50,000 monthly.
Application Closing Date
20th May, 2024.
Method of Application
Interested and qualified candidates should send their Resume to: dloveyquowiyat@gmail.com using the job title as the subject of the mail.