Job Title: Customer Care Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
- Greet and welcome visitors in a professional and friendly manner, directing them appropriately and providing necessary information.
- Handle incoming calls, emails, and inquiries promptly and courteously, addressing customer concerns and providing accurate information about products or services.
- Manage the front desk area efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
- Coordinate and manage appointments, meetings, and reservations, ensuring accurate schedules are communicated effectively.
- Assist in administrative tasks such as data entry, filing, handling mail, and maintaining office supplies inventory.
- Resolve customer complaints or issues calmly and effectively, escalating to the appropriate department if necessary, and ensuring timely resolution. Handle payment transactions, invoices, and billing inquiries accurately and securely.
- Provide information about company services, promotions, or policies to clients and visitors clearly and concisely.
- Maintain records and documentation related to customer interactions and inquiries for future reference and reporting purposes.
- Collaborate with other departments to ensure smooth operations and assist in various tasks when required.
Requirements
- Interested candidates should possess a Bachelor's Degree with 2-6 years experience.
- Excellent interpersonal and communication skills with a customer-centric approach to handling inquiries and resolving issues professionally.
- Solid knowledge of office procedures
- Strong organizational skills to manage multiple tasks efficiently and maintain a well-organized front desk area.
- Ability to handle challenging situations calmly and find effective solutions while maintaining a positive attitude.
Salary
N170,000 - N200,000 / Month.
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careersmge@gmail.com using the Job Title as the subject of the email.