Job Title: Receptionist
Location: Ikorodu, Lagos
Employment Type: Full-time
Responsibilities
- Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
- Provide excellent customer service by addressing guests' inquiries, requests, and concerns promptly and professionally.
- Handle check-ins and check-outs efficiently, ensuring a seamless process for our guests.
- Manage reservations, ensuring accuracy and timely updates in the hotel's system.
- Assist in coordinating guest services, such as luggage handling, transportation arrangements, and room upgrades.
- Maintain a neat and organized front desk area, ensuring all necessary supplies and materials are readily available.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Handle guest feedback and resolve any issues or complaints in a timely and effective manner.
- Keep up-to-date with hotel facilities, services, and local attractions to provide accurate information to guests.
- Follow hotel policies and procedures, including security measures and confidentiality guidelines.
Requirements
- Previous experience as a receptionist or in a customer service role is preferred.
- Excellent interpersonal and communication skills with a friendly and approachable attitude.
- Strong organizational and multitasking abilities to handle various tasks simultaneously.
- Proficient computer skills, including experience with reservation systems and Microsoft Office.
- Ability to work in a fast-paced environment, remaining calm and composed during busy periods.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluent proficiency in Yoruba and strong English language skills
- A friendly, customer-oriented individual with a passion for providing exceptional service.
Salary
- Negotiable.
Application Closing Date
31st March, 2024.
How to Apply
Interested and qualified candidates should send their resume and a cover letter highlighting their relevant experience and qualifications to: dadikeemhotelinfo@gmail.com using "Receptionist Application - Dadikeem Hotel" as the subject of the mail.
Note: Only shortlisted candidates will be contacted for interviews.
Contact Information
- Address: No 1, Olajide Kemisola Street,Okeagbo Gberigbe,Ikorodu,Lagos.
- Number: 07016260861, 0814 646 3066, 0912 974 6315, 0906 766 9562.