Job Title: Operations Manager (Hospitality)
Location: Abuja (FCT)
Job Description
- The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all departments within the organization. This role requires a strategic thinker with excellent leadership skills, a keen eye for detail, and a passion for delivering exceptional guest experiences. The Operations Manager will work closely with department heads to uphold the highest standards of quality, service, and professionalism.
Responsibilities
- Oversee the day-to-day operations of all departments within the organization.
- Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.
- Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.
- Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.
- Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.
- Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.
- Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.
- Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.
- Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.
Requirements
- Bachelor's Degree in Hospitality Management, Business Administration, or related field.
- Proven experience in a managerial role within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of industry regulations and compliance standards.
- Familiarity with point-of-sale systems and other relevant technology.
- Exceptional problem-solving and decision-making skills.
Application Closing Date
31st March, 2024.
Method of Application
Interested and qualified candidates should send their CV in PDF format to: apply.uhrrecruitment@gmail.com indicating the Job Title as the subject of your mail.