Job Title: Customer Service Representative
Location: Lekki - Lagos
Employment Type: Full-time
Description
- Respond to customer inquiries physically,via phone, email or chat in a courteous and timely manner.
- Knowledge of principles and processes for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Contribute to the development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
- Collaborate with other departments to escalate and resolve complex customer problems.
- Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.
- Stay knowledgeable about products/services, pricing and company policies to provide accurate information.
- Collect, monitor, Handle and resolve customer complaints and issues with empathy, and professionalism and maintain a high degree of client satisfaction.
- Participate in review meetings to identify and track opportunities for improving client satisfaction.
- Assist in recommendations to customers offline and online to enable them achieve their desired goal.
- Uphold our company's commitment to delivering exceptional customer experiences
Requirements
- Interested candidates should possess a Bachelor's Degree / HND in a relevant field with 1 - 2 years of work experience.
- Proven Experience as a customer service representative
- Pay strong attention to details; no minute detail is lost.
- Strong problem- solving and decision-making abilities
- Selling is not your problem; you can sell ice to Eskimo.
- You are willing to research and acquire knowledge; you know your job well and can generate results.
- You always work to get the best end of the deal. Life for you is a win-win.
- Ability to work in a fast- paced environment and handle high call volumes.
- Proficiency in using CRM software and other customer service tools.
- Excellent time management and organizational skills.
- Proficiency in using Microsoft office suite
Salary
N100,000 - N110,000 monthly.
Application Closing Date
18th March, 2024.
Method of Application
Interested and qualified candidates should send their CV to: theresa@bbtskincare.com using "Customer Service Representative" as the subject of the mail.
Note: Female candidates around Lekki / Ajah and its environ only will be given preference.