Job Title: Customer Service Specialist
Location: Nigeria
Responsibilities
- Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
- Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc
Personal Qualities & Qualifications
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Remuneration & Benefits
- Attractive salary package.
- Official Car.
- Sales bonus, and other benefits.
Application Closing Date
8th May, 2024.
How to Apply
Interested and qualified candidates should send their Resume to:
careers@brainshare.ng using the Job Title as the subject of the email.