Job Title: Customer Satisfaction Representative
Location: Abuja (FCT)
Role overview
- The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism.
- The incumbent will also be responsible for upselling, crossing selling and generating sales leads.
Job Duties / Responsibilities / Accountabilities
- Promptly respond to sales requests and general enquiries across all platforms
- Maintain the image of company; working with the utmost professionalism in both communication and personal appearance
- Manage the front office, and walk in guests/customers
- Promptly resolve client feedback or dispute
- Answer and route all calls and emails to the respective units within the business
- Research, identify and engage prospective clients with the aim of lead conversion to sales.
- Work with other departments to achieve consolidated marketing strategies
- Ensure an unbroken flow and perfect interpretation of client orders across respective departments
- Work with the Operations department to update and manage client database
- Supervise third party companies directly connected with product delivery to customers
- Manage all social media presence of the brand in alignment with the brand language, culture and personality
- Under the supervision of the marketing lead, manage live and online corporate events
- Research, recommend and adopt best practices for client retention and relationship management
- Appropriately file all documents for easy retrieval
- Work with the operations department to ensure stock and inventory are updated daily
- Work on special projects as assigned by the supervisor
- Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Professional Requirements
- Bachelor’s Degree in any discipline,
- Any related professional qualification would be an added advantage
- Minimum of 4 years relevant experience.
Key Competencies / Skills:
- Excellent customer service skills
- Knowledge of the MS Office Suite
- Effective written and verbal communication skills
- Ability to multi-task effectively
- Ability to effectively analyze, plan and organize
- Ability to work in a Team.
Application Closing Date
23rd April, 2024.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment4phoenixresources@gmail.com using the Job Title as the subject of the mail.